Last updated December 24, 2023
This privacy notice for Parking Luxembourg (
-
Download and use
our mobile application ( Parking Luxembourg) , or any other application of ours that links to this privacy notice
-
Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and
choices. If you do not agree with our policies and practices, please do not use our Services.support@parkingapp.eu .
SUMMARY OF KEY POINTS
This summary provides key points from our privacy notice, but you can find out more details about any of these topics by
clicking the link following each key point or by using our table of contents below to find the section you are looking for.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal
information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
Learn more about personal information you disclose to us.
Do we process any sensitive personal information?
Do we receive any information from third parties?
How do we process your information? We process your information to provide, improve, and administer our
Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information
for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more
about how we process your information.
In what situations and with which
How do we keep your information safe? We have
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you
have certain rights regarding your personal information. Learn more about your privacy rights.
How do you exercise your rights? The easiest way to exercise your rights is by
submitting a data subject access request
Want to learn more about what we do with any information we collect? Review the privacy notice in full.
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you
Personal Information Provided by You. The personal information that we collect depends on the context of your
interactions with us and the Services, the choices you make, and the products and features you use. The personal information we
collect may include the following:
-
google maps usage data & cookies
Sensitive Information.
Application Data. If you use our application(s), we also may collect the following information if you choose to
provide us with access or permission:
-
Geolocation Information. We may request access or permission to track location-based information from your mobile
device, either continuously or while you are using our mobile application(s), to provide certain location-based services. If you
wish to change our access or permissions, you may do so in your device's settings.
-
Mobile Device Data. We automatically collect device information (such as your mobile device ID, model, and
manufacturer), operating system, version information and system configuration information, device and application
identification numbers, browser type and version, hardware model Internet service provider and/or mobile carrier, and Internet
Protocol (IP) address (or proxy server). If you are using our application(s), we may also collect information about the phone
network associated with your mobile device, your mobile device’s operating system or platform, the type of mobile device you
use, your mobile device’s unique device ID, and information about the features of our application(s) you accessed.
This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and
for our internal analytics and reporting purposes.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes
to such personal information.
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is
collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not
reveal your specific identity (like your name or contact information) but may include device and usage information, such as
your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name,
country, location, information about how and when you use our Services, and other technical information. This information is
primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting
purposes.
Like many businesses, we also collect information through cookies and similar technologies.
The information we collect includes:
-
Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our
servers automatically collect when you access or use our Services and which we record in log files. Depending on how you
interact with us, this log data may include your IP address, device information, browser type, and settings and
information about your activity in the Services (such as the date/time stamps
associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use),
device event information (such as system activity, error reports (sometimes called
"crash dumps" ), and hardware settings).
-
Device Data. We collect device data such as information about your computer, phone, tablet, or other device you
use to access the Services. Depending on the device used, this device data may include information such as your IP address
(or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service
provider and/or mobile carrier, operating system, and system configuration information.
-
Location Data. We collect location data such as information about your device's location, which can be either
precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the
Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current
location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access
to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be
able to use certain aspects of the Services.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security
and fraud prevention, and to comply with law. We may also process your information for other purposes with your
consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services,
including:
support@parkingapp.eu or
support@parkingapp.eu or
support@parkingapp.eu
or
support@parkingapp.eu
or
Parking Luxembourg __________ __________ Luxembourg
-
To save or protect an individual's vital interest. We may
process your information when necessary to save or protect an individual’s
vital interest, such as to prevent harm.
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
In Short: We only process your personal information
when we believe it is necessary and we have a valid legal reason (i.e.
If you are located in the EU or UK, this section applies to you.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain
the valid legal bases we rely on in order to process your personal information.
As such, we may rely on the following legal bases to process your personal
information:
-
Consent. We may process your information if you have
given us permission (i.e.
, consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.
-
Legal Obligations. We may process your information where
we believe it is necessary for compliance with our legal obligations, such
as to cooperate with a law enforcement body or regulatory agency, exercise
or defend our legal rights, or disclose your information as evidence in
litigation in which we are involved.
-
Vital Interests. We may process your information where we
believe it is necessary to protect your vital interests or the vital
interests of a third party, such as situations involving potential threats
to the safety of any person.
If you are located in Canada, this section applies to you.
We may process your information if you have given us specific permission
(i.e.
In some exceptional cases, we may be legally permitted under applicable law
to process your information without your consent, including, for
example:
- If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
-
For investigations and fraud detection and prevention
-
For business transactions provided certain conditions are met
-
If it is contained in a witness statement and the collection is necessary
to assess, process, or settle an insurance claim
-
For identifying injured, ill, or deceased persons and communicating with
next of kin
-
If we have reasonable grounds to believe an individual has been, is, or may
be victim of financial abuse
-
If it is reasonable to expect collection and use with consent would
compromise the availability or the accuracy of the information and the
collection is reasonable for purposes related to investigating a breach of
an agreement or a contravention of the laws of Canada or a province
-
If disclosure is required to comply with a subpoena, warrant, court order,
or rules of the court relating to the production of records
-
If it was produced by an individual in the course of their employment,
business, or profession and the collection is consistent with the purposes
for which the information was produced
-
If the collection is solely for journalistic, artistic, or literary
purposes
-
If the information is publicly available and is specified by the
regulations
In Short: We may share information in specific situations described in this
section and/or with the following
We
- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
-
When we use Google Maps Platform APIs. We may share your
information with certain Google Maps Platform APIs (e.g.
, Google Maps API, Places API).
In Short: We may use cookies and other tracking technologies to
collect and store your information.
We may use cookies and similar tracking technologies (like web
beacons and pixels) to access or store information. Specific
information about how we use such technologies and how you can
refuse certain cookies is set out in our Cookie Notice
6. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to
We will only keep your personal information for as long as it is
necessary for the purposes set out in this privacy notice, unless a
longer retention period is required or permitted by law (such as
tax, accounting, or other legal requirements).
When we have no ongoing legitimate business need to process your
personal information, we will either delete or
7. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of
We have implemented appropriate and reasonable technical and
8. WHAT ARE YOUR PRIVACY RIGHTS?
In Short:
In some regions (like
We will consider and act upon any request in accordance with
applicable data protection laws.
If you are located in the EEA or UK and you believe we are
unlawfully processing your personal information, you also have the
right to complain to your
Member State data protection authority
or UK data protection authority.
If you are located in Switzerland, you may contact the
Federal Data Protection and Information
Commissioner.
Withdrawing your consent: If we are relying
on your consent to process your personal information,
However, please note that this will not affect the lawfulness of the
processing before its withdrawal nor,
If you have questions or comments about your privacy rights, you may
email us at support@parkingapp.eu .
9. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile
applications include a Do-Not-Track (
10. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY
RIGHTS?
In Short: If you are a resident of , Connecticut , Utah
What categories of personal information do we collect?
We have collected the following categories of personal information
in the past twelve (12) months:
| Category | Examples | Collected |
|
A. Identifiers
|
Contact details, such as real name, alias, postal address,
telephone or mobile contact number, unique personal
identifier, online identifier, Internet Protocol address,
email address, and account name
|
|
|
B. Personal information as defined in the California
Customer Records statute
|
Name, contact information, education, employment,
employment history, and financial information
|
|
|
|
Gender and date of birth
|
|
|
|
Transaction information, purchase history, financial
details, and payment information
|
|
|
|
Fingerprints and voiceprints
|
|
|
|
Browsing history, search history, online
|
|
|
|
Device location
|
|
|
|
Images and audio, video or call recordings created in
connection with our business activities
|
|
|
|
Business contact details in order to provide you our
Services at a business level or job title, work history, and
professional qualifications if you apply for a job with
us
|
|
|
|
Student records and directory information
|
|
|
|
Inferences drawn from any of the collected personal
information listed above to create a profile or summary
about, for example, an individual’s preferences and
characteristics
|
|
|
|
|
|
-
Category
G - 6 months
We may also collect other personal
information outside of these categories
through instances where you interact with us
in person, online, or by phone or mail in the
context of:
-
Receiving help through our customer support
channels;
-
Participation in customer surveys or
contests; and
-
Facilitation in the delivery of our
Services and to respond to your
inquiries.
How do we use and share your personal
information?
Learn about how we use your personal information
in the section,
Will your information be shared with anyone
else?
We may disclose your personal information
with our service providers pursuant to a
written contract between us and each service
provider. Learn more about how we disclose
personal information to in the section,
We may use your personal information for our
own business purposes, such as for undertaking
internal research for technological
development and demonstration. This is not
considered to be
We have not disclosed, sold, or shared any
personal information to third parties for a
business or commercial purpose in the
preceding twelve (12) months. We will not sell or share personal information
in the future belonging to website visitors,
users, and other consumers.
California Residents
California Civil Code Section 1798.83, also known
as the
If you are under 18 years of age, reside in
California, and have a registered account with the
Services, you have the right to request removal of
unwanted data that you publicly post on the
Services. To request removal of such data, please
contact us using the contact information provided
below and include the email address associated
with your account and a statement that you reside
in California. We will make sure the data is not
publicly displayed on the Services, but please be
aware that the data may not be completely or
comprehensively removed from all our systems
(e.g.
CCPA Privacy Notice
This section applies only to California
residents. Under the California Consumer Privacy
Act (CCPA), you have the rights listed
below.
The California Code of Regulations defines a
(1) every individual who is in the State of
California for other than a temporary or
transitory purpose and
(2) every individual who is domiciled in the
State of California who is outside the State of
California for a temporary or transitory
purpose
All other individuals are defined as
If this definition of
Your rights with respect to your personal
data
Right to request deletion of the data —
Request to delete
You can ask for the deletion of your personal
information. If you ask us to delete your
personal information, we will respect your
request and delete your personal information,
subject to certain exceptions provided by law,
such as (but not limited to) the exercise by
another consumer of his or her right to free
speech, our compliance requirements resulting
from a legal obligation, or any processing
that may be required to protect against
illegal activities.
Right to be informed — Request to know
Depending on the circumstances, you have a
right to know:
-
whether we collect and use your personal
information;
-
the categories of personal information that
we collect;
-
the purposes for which the collected
personal information is used;
-
whether we sell or share personal
information to third parties;
-
the categories of personal information that
we sold, shared, or disclosed for a business
purpose;
-
the categories of third parties to whom the
personal information was sold, shared, or
disclosed for a business purpose;
-
the business or commercial purpose for
collecting, selling, or sharing personal
information; and
-
the specific pieces of personal information we
collected about you.
In accordance with applicable law, we are not
obligated to provide or delete consumer
information that is de-identified in response
to a consumer request or to re-identify
individual data to verify a consumer
request.
Right to Non-Discrimination for the
Exercise of a Consumer’s Privacy Rights
We will not discriminate against you if you
exercise your privacy rights.
Right to Limit Use and Disclosure of
Sensitive Personal Information
We do not process consumer's sensitive personal
information.
Verification process
Upon receiving your request, we will need to
verify your identity to determine you are the
same person about whom we have the information
in our system. These verification efforts
require us to ask you to provide information
so that we can match it with information you
have previously provided us. For instance,
depending on the type of request you submit,
we may ask you to provide certain information
so that we can match the information you
provide with the information we already have
on file, or we may contact you through a
communication method (e.g.
We will only use personal information
provided in your request to verify your
identity or authority to make the request. To
the extent possible, we will avoid requesting
additional information from you for the
purposes of verification. However, if we
cannot verify your identity from the
information already maintained by us, we may
request that you provide additional
information for the purposes of verifying your
identity and for security or fraud-prevention
purposes. We will delete such additionally
provided information as soon as we finish
verifying you.
Other privacy rights
-
You may object to the processing of your
personal information.
-
You may request correction of your personal
data if it is incorrect or no longer
relevant, or ask to restrict the processing
of the information.
-
You can designate an
authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA.
-
You may request to opt out from future
selling or sharing of your personal
information to third parties. Upon receiving
an opt-out request, we will act upon the
request as soon as feasibly possible, but no
later than fifteen (15) days from the date
of the request submission.
To exercise these rights, you can contact us
support@parkingapp.eu ,
Colorado Residents
This section applies only to Colorado
residents. Under the Colorado Privacy Act (CPA),
you have the rights listed below. However, these
rights are not absolute, and in certain cases,
we may decline your request as permitted by
law.
-
Right to be informed whether or not we are
processing your personal data
-
Right to access your personal data
-
Right to correct inaccuracies in your
personal data
-
Right to request deletion of your personal
data
-
Right to obtain a copy of the personal data
you previously shared with us
-
Right to opt out of the processing of your
personal data if it is used for targeted
advertising, the sale of personal data, or
profiling in furtherance of decisions that
produce legal or similarly significant effects
(
"profiling" )
If we decline to take action regarding your
request and you wish to appeal our decision,
please email us at
support@parkingapp.eu
Connecticut Residents
This section applies only to Connecticut
residents. Under the Connecticut Data Privacy
Act (CTDPA), you have the rights listed below.
However, these rights are not absolute, and in
certain cases, we may decline your request as
permitted by law.
-
Right to be informed whether or not we are
processing your personal data
-
Right to access your personal data
-
Right to correct inaccuracies in your
personal data
-
Right to request deletion of your personal
data
-
Right to obtain a copy of the personal data
you previously shared with us
-
Right to opt out of the processing of your
personal data if it is used for targeted
advertising, the sale of personal data, or
profiling in furtherance of decisions that
produce legal or similarly significant effects
(
"profiling" )
If we decline to take action regarding your
request and you wish to appeal our decision,
please email us at
support@parkingapp.eu
Utah Residents
This section applies only to Utah residents.
Under the Utah Consumer Privacy Act (UCPA), you
have the rights listed below. However, these
rights are not absolute, and in certain cases,
we may decline your request as permitted by
law.
-
Right to be informed whether or not we are
processing your personal data
-
Right to access your personal data
-
Right to request deletion of your personal
data
-
Right to obtain a copy of the personal data
you previously shared with us
-
Right to opt out of the processing of your
personal data if it is used for targeted
advertising or the sale of personal data
Virginia Residents
Under the Virginia Consumer Data Protection Act
(VCDPA):
If this definition of
Your rights with respect to your personal
data
-
Right to be informed whether or not we are
processing your personal data
-
Right to access your personal data
-
Right to correct inaccuracies in your
personal data
-
Right to request deletion of your personal
data
-
Right to obtain a copy of the personal data
you previously shared with us
-
Right to opt out of the processing of your
personal data if it is used for targeted
advertising, the sale of personal data, or
profiling in furtherance of decisions that
produce legal or similarly significant effects
(
"profiling" )
Exercise your rights provided under the
Virginia VCDPA
If you are using an
Verification process
We may request that you provide additional
information reasonably necessary to verify you
and your consumer's request. If you submit the
request through an
Upon receiving your request, we will respond
without undue delay, but in all cases, within
forty-five (45) days of receipt. The response
period may be extended once by forty-five (45)
additional days when reasonably necessary. We
will inform you of any such extension within the
initial 45-day response period, together with
the reason for the extension.
Right to appeal
If we decline to take action regarding your
request, we will inform you of our decision and
reasoning behind it. If you wish to appeal our
decision, please email us at
support@parkingapp.eu
11. DO OTHER REGIONS HAVE SPECIFIC PRIVACY
RIGHTS?
In Short: You may have additional rights based on
the country you reside in.
We collect and process your personal
information under the obligations and conditions
set by
This privacy notice satisfies the notice
requirements defined in
If you do not wish to provide the personal
information necessary to fulfill their
applicable purpose, it may affect our ability to
provide our services, in particular:
-
offer you the products or services that you
want
-
respond to or help with your requests
At any time, you have the right to request
access to or correction of your personal
information. You can make such a request by
contacting us by using the contact details
provided in the section
If you believe we are unlawfully processing
your personal information, you have the
right to submit a complaint about
Republic of South Africa
At any time, you have the right to request
access to or correction of your personal
information. You can make such a request by
contacting us by using the contact details
provided in the section
If you are unsatisfied with the manner in
which we address any complaint with regard
to our processing of personal information,
you can contact the office of the regulator,
the details of which are:
General enquiries: enquiries@inforegulator.org.za
Complaints (complete POPIA/PAIA form
5): PAIAComplaints@inforegulator.org.za & POPIAComplaints@inforegulator.org.za
12. DO WE MAKE UPDATES TO THIS
NOTICE?
In Short: Yes, we
will update this notice as necessary to
stay compliant with relevant laws.
We may update this privacy notice from
time to time. The updated version will be
indicated by an updated
13. HOW CAN YOU CONTACT US ABOUT
THIS NOTICE?
If you have questions or comments about
this notice, you may
support@parkingapp.eu or
14. HOW CAN YOU REVIEW, UPDATE,
OR DELETE THE DATA WE COLLECT FROM
YOU?